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1. How often will I receive a bill?

We will mail you a bill each month for the previous month's service. You should receive your bill during the first week of each month. If you do not, please contact us at (509) 837-3782. Bills are also available electronically through Xpress Bill Pay on the first of each month. For more information, how to sign up, and question and answer information, click here. 

Current bills are due in full by the 20th of each month. In addition to charges for your water and/or sewer service, you will see charges for the ambulance utility fee, stormwater fee, and solid waste (garbage) pick-up if you live in the City of Sunnyside. The City contracts with Yakima Waste Systems for garbage pick-up services. If you have any questions regarding garbage pick-up, call Yakima Waste at (800) 572-9738.

2. Where do I make utility payments?

Customers have a variety of options available to pay their utility bills. 

ONLINE: Payments can be made electronically through Xpress Bill Pay. For more information, how to sign up, and question and answer information, click here.

PHONE: Xpress Bill Pay has a dedicated line for Sunnyside residents. Dial 1-888-716-0174 to make a payment over the phone. 

MAIL: Payments can be mailed to the City of Sunnyside lock box, PO Box 967 Pleasant Grove, UT  84062. 

IN PERSON: Payments can be made directly at City Hall located at 818 E. Edison Ave., Sunnyside, WA  98944

We accept payment by cash, check, money order, and Visa or Mastercard. Also, for your convenience, there is a locked payment drop box located at the east corner of the City Hall building on 9th Street. When using the drop box, please remember to enclose your billing stub along with your payment, or include the name and address of the account you are paying.

3. What is the policy for turning water off for non-payment?

The City has a strict turn-off policy that is designed to protect responsible customers like you from being burdened with the costs of delinquent customers. Utility accounts must be paid in full by the 20th of each month during office hours. After the 20th, a delinquent notice will be mailed notifying customers that their account is past due. A late charge, as listed in SMC 2.02.020, Title 13, is assessed on past due bills that are paid after the 20th. Payments for past due bills must be received no later than the 10th of the following month during office hours to avoid disconnection. If a customer's water service is disconnected due to non-payment, the account must be paid in full plus a delinquency fee.